Platform Privacy Policy

Last Updated: November 2024

Automatrix (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use, share, and protect that information, and your rights regarding this information.

1. Information We Collect

We may collect the following types of personal information from our users:

  • Personal Identifiers: Name, contact details (e.g., email address, phone number), and other identifiers you provide when you register for our services.
  • Communications Data: Any information you provide to us through Zoho Help Desk, including text messages, chat logs, or other interactions.
  • Usage Data: Information about your interaction with our website, app, or other services, such as IP address, browser type, and device identifiers. We may also use Geofencing and IP Whitelisting, enabled by administrators, to ensure the proper functioning of certain features. These settings help control access and enhance security for specific geographic locations or networks.
  • Transactional Data: Information related to transactions processed via our platform, including payment data and related records.
  • Device Data: Information about your device and how you use our services, including hardware model, operating system version, and mobile network information.

2. Electronic Text and Email Consent

By providing your contact information and agreeing to this Privacy Policy, you consent to receive electronic communications, including text messages and emails, from us regarding:

  • Account and Service Updates: Notifications related to your account, including security alerts, changes to our services, and policy updates.
  • Transactional Information: Notifications and confirmations regarding any transactions processed through our platform.
  • Promotional Materials: Information about new features, offers, or promotions related to our services. You can opt out of promotional communications at any time.

These communications may be sent via SMS, MMS, email, or other forms of electronic messaging. Standard messaging and data rates may apply.

Opting Out: You may choose to opt out of receiving certain electronic communications. To do so, follow the instructions provided in each message or contact our customer support. Note that opting out of promotional messages does not impact your ability to receive important notifications related to your account or transactions.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To deliver and improve our help desk services through Zoho and other customer support channels, including text messaging.
  • Security and Access Control: To provide geofencing, IP whitelisting, and other access controls that are essential for service functionality, protect user data, and enable administrators to secure certain features by geographic location or IP address.
  • Customer Support: To respond to your inquiries and requests via our help desk, text messaging, or other communication channels.
  • Business Operations: To process payments, conduct audits, and assess usage to improve services.
  • Personalization: To enhance user experience through customized interactions and relevant content.
  • Compliance: To comply with applicable legal obligations, including data protection regulations.

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Such as Zoho Corporation, to provide help desk support, texting services, and other customer-related services. Zoho’s use of your information is governed by their own Privacy Policy.
  • Legal Authorities: When required by law or in response to valid requests by public authorities, such as law enforcement.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to a third party.

5. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and controlled access to personal information within our organization.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Your Rights and Choices

Depending on your location, you may have rights under data protection laws, including:

  • Access: To request access to your personal information.
  • Correction: To request correction of inaccurate information.
  • Deletion: To request deletion of your information, subject to certain exceptions.
  • Opt-Out of Texting Services: You may opt out of receiving text messages by contacting us or following instructions provided in the messages.
  • Complaints: If you believe your rights have been violated, you may file a complaint with your local data protection authority.

8. California Consumer Privacy Act (CCPA) – Do Not Sell My Personal Information

Under the CCPA, California residents have the right to opt-out of the “sale” of their personal information. Although Automatrix does not directly sell personal information for monetary compensation, some of our data-sharing activities may be considered a “sale” under the CCPA due to the use of cookies and third-party integrations, such as analytics and advertising services.

Your Rights Under the CCPA

California residents have the right to:

  • Opt-Out of the Sale of Personal Information: You can opt-out of the “sale” of your personal information as defined under the CCPA by contacting us at [Email] or visiting [Opt-Out Link].
  • Request Information on Data Sharing Practices: You may request details about how we share and disclose your personal information.
  • Right to Access, Correct, or Delete Personal Information: California residents may also request access to, correction, or deletion of their personal information.

To exercise any of these rights, please contact us at [Contact Information].

How to Opt-Out of Data Sharing: To manage your preferences for data sharing with third-party integrations or to exercise your rights under the CCPA, please contact us at [Contact Information].

9. Third-Party Integrations and APIs

Our platform utilizes multiple third-party integrations and APIs to provide a comprehensive range of services, such as customer support, payment processing, data analytics, GPS tracking, and more. These third-party providers include, but are not limited to, Zoho Corporation, Manheim, Google, NADA, JD Power, Black Book, Chrome Data, Ituran, DealerTrack, CarGurus, GoldStar GPS, Passtime, Repay, and PayNearMe. Each provider has its own Privacy Policy and data handling practices that may differ from ours.

How This Affects Your Data

By logging into and using our platform, you acknowledge and agree that:

  • Third-Party Privacy Policies Apply: Each service provider integrated into our platform (e.g., Zoho for help desk support, Google for analytics, or PayNearMe for payment processing) has its own Privacy Policy. These policies govern how each third party collects, stores, and processes your information. We encourage you to review the Privacy Policies of each provider for a clear understanding of their practices.
  • Independent Data Handling: Once your data is transmitted to or through a third-party service via our platform, we do not control or assume responsibility for that third party’s data practices. For example, data you share with DealerTrack, Black Book, or JD Power may be governed by each respective company’s Privacy Policy.
  • Consent to Third-Party Terms: By continuing to use our platform, you agree to the terms of these third-party Privacy Policies and acknowledge that your data may be handled by these providers in line with their respective policies, separate from ours.

Important: If you do not agree to the terms outlined in these third-party Privacy Policies, please refrain from using our platform, as these integrations are essential to the services we provide.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We encourage you to review this page regularly for any updates.

11. Contact Us

For any questions or requests regarding this Privacy Policy, please contact us at:

Automatrix

21025 NW 2nd Ave
4th Floor
Miami, Florida 33169

info@automatrix.com

(954) 228-8595